Shipping, Returns & Exchange Info

Shipping Info:

Orders are sent out via USPS and are usually processed within 72 hours of purchase. Delivery time is estimated once your order leaves the shop. For example, if your order says 2 day delivery, be aware that doesn't include processing time. Orders for delivery inside the US will have a tracking number. Domestic first-class mail orders can generally take up to 10-14 days for delivery after ship date depending on location. When your order leaves our facility, we’ll send you an email with your tracking number.

International Orders (Orders outside of the US):

Please be aware that there may be an additional customs fee when delivering outside of the US. Unfortunately, we have no way to calculate or pay these fees on the customer’s behalf. They are not part of the shipping fee. The recipient is responsible for all fees and taxes.

International delivery times can take up to 14 business days or longer depending on the location being sent to. If after 21 days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).

For higher priced items, we may require signature upon delivery.

If you have questions related to customs charges or fees, we advise you to contact your local customs or postal office.

Unfortunately we are not able to ship to the United Arab Emirates, Saudi Arabia, Egypt, Morocco, Jordan, Israel or Indonesia.

Refunds:

We accept refunds up to 30 days after purchase. You may request a refund for any reason, but please be aware we do not cover return postage. If you would like a refund, please send us an email with your order number, and let us know you’d like a refund. Package your item back up, and mail it to our warehouse at:

H2o Delirious Shop
ATTN: Refund
3359 Pegasus Dr #206
Bakersfield, Ca. 93308

It’s generally a good idea to include your order number within your package.

Returns need to be in the same shape as when you received them. We cannot refund washed, worn or used garments in any way.

Exchanges:

If you need to make an exchange due to sizing (garment is too small or too big); contact us immediately by email. Our stock goes quickly, so please email us right away, and we can set aside a different size for the exchange. If we don't have the size in stock you'd like in exchange, we'll issue a refund when we receive the original returned item.

We do not cover return shipping costs when exchanging an item. When emailing about an order, please include full name, address and order number.

Exchanges and returns from the US Store should be sent to:

H2o Delirious Shop
ATTN: Exchange
3359 Pegasus Dr #206
Bakersfield, Ca. 93308

International Exchanges:

Please note that we are not able to offer exchanges on international orders. All orders sent overseas are subject to a refund only return policy.